Quality, Cost and
matter what type of organisation you work for, there are three
things that you need to excel at if
you just want to even get an entrance ticket in today’s global
What are these three
Quality, Cost and Delivery.
role off the tongue don’t they.
Very easy to
state, but quite a challenge to consistently deliver
all of the
work for a Private Enterprise or the Public Sector these three deliverables
must if you want to have satisfied “customers” who
continually come back and use your services.
What do all of these three deliver-ables have in common
can be, and should be measured in terms of time.
If you like,
in terms of “lean thinking” time is our currency.
Quality and Time ?
All of our processes need to work right first time.If an error occurs what
happens ? We usually
have some sort of workaround or rework.This
lengthens our overall processing time.
Cost and Time ?
The longer our process takes the more it will cost. By reducing our
turnaround times, by
stripping out waste, we can reduce the costs associated with providing our
Delivery and Time ?
We need to deliver on time, every time, in line with our customer
requirements.The ability to
deliver on time is now a “given” for most customers.
Having great performance on Quality,Cost and Delivery are the basic building block
for any organisation.
Do you know what your Quality,Cost and Delivery performance even looks
Many organisations don’t.
What steps are you taking to improve your QCD performance ?
Adopting the Lean methodology could help you,if you haven’t started
Hope this helps.