Is this you ?

On this page we will tell you
about the type of clients that
ask Lean kaizen to work with them.

 

 

We teach "Lean Thinking" to the Public Sector

Lean kaizen works with high profile Public Sector Organisations to teach them
how to eliminate bureaucracy and wasted time.

They tend to be large Government Departments with complex structures.

They normally carry out distinct customer focused areas of service.

Our Clients tend to face the following challenges:

Reducing the turnaround time from client contact to successful outcome

Productivity issues

Quality issues

Lack of time

Lack of end to end thinking

For example:

• Administrative work seems to be constantly in backlog. Whether it is an application
  form,an invoice payment or a client case file you always seem to face backlogs of work.
  
• You constantly have to search for things in the Office Whether it is a customer file ,a
  piece of stationery, information on the computer or particular procedural document,
  people in the Office waste hours of their time searching for things.

"If you are serious about improving the performance of your business Lean kaizen will help you achieve it. As with all good things, the principles and techniques are both simple and sophisticated. Our results prove that it is possible to simultaneously raise quality, customer service and job satisfaction, while reducing errors and costs. If commitment and leadership are added to Lean kaizen we really can get the excellent public services we all want. " Giles Nightingale , Group Leader

There are no clear processes in the Office and work drifts from one department to the next with no one taking responsibility for the overall customer requirement. There are lots of errors that cause re-work of letters and reports but no systematic approach to eliminate them. "It doesn't need to be this way."

Clients are likely to be successful working with Lean kaizenif providing excellent customer
service through continuous improvement is something they strive for and is built into their
overall corporate mission.

Now that you know the types of clients we tend to work with, the issues we help them resolve
and what our clients need to do to ensure success then click on the link below to find out
about our approach to working with clients.

The Lean kaizen approach to working with Public Sector Clients